Buying fine art is a special experience and we want you to be happy with your purchase from us. In the event that a problem arises we will do our best to resolve it to your satisfaction and will act in the following way:
We pack and ship our artworks through Mailboxes Etc who pack and ship fine art all over the UK and internationally as well. All works will be insured for safe transportation. You will be asked to sign for them when you receive them.
We are able to deliver most artworks locally to Bath, Bristol or outlying local villages for between £10 and £30 depending on size and distance. Please contact us if you would like to take advantage of this option. We are also able to reduce shipping costs if you purchase more than one piece of artwork so please contact us for an individual quote in this instance as well. Finally, we are happy to arrange shipping for very large pieces of sculpture and if necessary, oversee installation. Please contact us if you need further information about this on 01225 461230.
In the unfortunate event that the work is damaged in transit, then you must contact our shippers direct using instructions which will be included in the delivery note. The matter will then be resolved by them, using the provided insurance, and will not be a matter for Axle Arts.
If, on receipt, you decide that you no longer wish to keep the work, you must notify us in writing and return it to us in the same condition in which it left the gallery within 7 working days after the day of receipt. You must pay for the costs of securely packing, insuring and returning it to us. When we have received the work into the Gallery we will make a full refund within 30 days of the delivery of goods.
Works that are specially commissioned by you are not returnable or refundable.
If you keep the work longer than 7 working days after the day of receipt we will deem the transaction between us to be complete and it will not be possible for us to consider any further requests for return or refund.
Your statutory rights are not affected.
Axle Arts registered address is 9 Leighton Road, Bath BA1 4NF